Consumer Health Data Privacy Policy

Effective Date: August 26, 2025

This Consumer Health Data Privacy Policy (the “Policy”) supplements our [Privacy Policy] and applies to “consumer health data” as defined under applicable laws, including the Washington My Health My Data Act and Nevada privacy laws.

If you are not a resident of Washington or Nevada, this Policy does not apply to you. For California residents, please see our [Privacy Notice for California Residents].

What Consumer Health Data We Collect

We may collect the following categories of consumer health data if you provide them to us or as part of our services:

Individual health conditions, substance use history, treatment, diseases, or diagnoses.
Social, psychological, behavioral, or medical interventions.
Health-related procedures or detox protocols.
Use or purchase of prescribed medications.
Vital signs, symptoms, or other health measurements.
Diagnostic testing results, treatment plans, or lab reports.
Reproductive or sexual health information (if disclosed as part of treatment).
Biometric or genetic information (only if provided by labs in rare cases).
Location data that may indicate an attempt to acquire health services.
Data that identifies a consumer seeking healthcare services.
Inferences drawn from health or non-health information about treatment preferences or needs.

How We Collect Consumer Health Data

We may collect consumer health data from the following sources:

Directly from you: admissions forms, intake processes, treatment sessions, or online requests.
Website activity: secure forms and limited analytics.
Healthcare partners: hospitals, physicians, or pharmacies, with proper authorization.
Vendors and service providers: electronic medical records, billing companies, and secure communication platforms.
Authorized third parties: referral sources or case managers, with your consent.

Purposes for Collecting and Using Consumer Health Data

We may collect and use consumer health data for the following purposes:

To provide detoxification and residential treatment services.
To process admissions, billing, and insurance claims.
To communicate with you about appointments, treatment updates, and support services.
To comply with state and federal obligations, including HIPAA, CMIA, and DHCS requirements.
To improve safety, program outcomes, and service quality.
To protect the rights, safety, and security of patients, staff, and others.
For any other purpose described at the time of collection, with your consent.

We do not use consumer health data for targeted advertising or unrelated marketing.

How We Share Consumer Health Data

We may share consumer health data with the following categories of third parties:

Service providers and vendors: IT hosting, EMR platforms, billing companies, SMS and email platforms.
Healthcare partners: pharmacies, physicians, or hospitals involved in your care, with your authorization.
Regulatory or government bodies: DHCS, the Joint Commission, or law enforcement, as required by law.
Business transfers: in the event of merger, reorganization, or acquisition, subject to legal protections.

We limit how third parties may use health data, and we prohibit resale or secondary use.
We do not sell consumer health data.

Your Rights Regarding Consumer Health Data

Depending on your state of residence, you may have the right to:

Confirm whether we collect, share, or sell your consumer health data.
Access a copy of your consumer health data.
Receive a list of third parties with whom we have shared consumer health data.
Withdraw consent for the collection or sharing of consumer health data.
Request deletion of your consumer health data.
File an appeal if your request is denied.

How to Exercise Your Rights

To submit a privacy rights request, please contact us:

📧 privacy@regainhopedetox.com
📞 (323) 612-3505
📍 Regain Hope Detox and Recovery Center, Inc.
1134 N. Lima St., Burbank, CA 91505

We may need to verify your identity before fulfilling your request. If you designate an authorized agent, proof of representation may be required.

For Washington residents: If your appeal is denied, you may contact the Washington State Attorney General at https://www.atg.wa.gov/file-complaint or call 1-800-551-4636.

Changes to This Policy

We may revise or update this Policy from time to time, as required under applicable laws. Updates will be posted with an updated “Effective Date.”