Privacy Notice for California Residents

Effective Date: January 1, 2020
Last Reviewed: August 26, 2025

This Privacy Notice for California Residents supplements the information contained in the Regain Hope Detox and Recovery Center, Inc. (“Regain Hope Detox,” “we,” “us,” or “our”) [Privacy Policy] and applies solely to visitors, users, applicants, and others who reside in the State of California (“consumers” or “you”).

We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act (CPRA). Terms defined in the CCPA/CPRA have the same meaning here.

If you are not a California resident, this Notice does not apply to you.

Information We Collect

We collect personal information as described in our [Privacy Policy]. This includes information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked with you or your device (“personal information”).

Personal information does not include:

Publicly available information from government records.
De-identified or aggregated data.
Information excluded from the CCPA/CPRA, such as:
- Health or medical information covered by HIPAA or the California Confidentiality of Medical Information Act (CMIA).
- Clinical trial data.

Categories of Personal Information Collected in the Last 12 Months

We have collected the following categories of personal information from consumers in the past twelve (12) months:

A. Identifiers – such as name, alias, postal address, phone number, email address, IP address, and online identifiers. ✅ Collected
B. Customer Records Information (Cal. Civ. Code §1798.80(e)) – such as name, signature, address, telephone number, insurance details, medical/health information, and payment/financial information. ✅ Collected
C. Protected Classification Characteristics – such as age, race, ancestry, national origin, citizenship, religion, marital status, disability status, sex/gender, sexual orientation, and veteran status. ✅ Collected
D. Commercial Information – such as records of services requested or provided, purchasing or consuming histories, and tendencies. ✅ Collected
E. Biometric Information – such as fingerprints, facial recognition data, or voiceprints. ❌ Not Collected
F. Internet or Network Activity – such as browsing history, search history, and interactions with our website. ✅ Collected
G. Geolocation Data – such as general location based on your IP address. ✅ Collected
H. Sensory Data – such as audio/visual information (e.g., recorded customer service calls). ✅ Collected
I. Professional or Employment Information – such as job application details, resumes, and employment history (applicants only). ✅ Collected
J. Education Information – such as non-public education records for job applicants. ✅ Collected
K. Inferences – such as profiles about preferences, psychological trends, or behavior. ❌ Not Collected

Sources of Personal Information

We collect information from:

Directly from you: admissions forms, website forms, phone calls, email, or SMS consent.
Indirectly from you: via cookies, analytics, and browsing activity.
Healthcare partners: with your consent, for continuity of care.
Vendors/service providers: IT, billing, EMR, and SMS platforms.

Use of Personal Information

We may use or disclose personal information for the following purposes:

Process admissions, treatment, and related services.
Respond to inquiries, schedule appointments, or provide requested information.
Process payments and insurance claims.
Provide updates, reminders, and service-related communications (including SMS/texts, only with consent).
Improve our website and services through analytics and testing.
Comply with legal and regulatory obligations.
Protect rights, property, or safety of staff, patients, and others.
As otherwise described at the time of collection or permitted by law.

We will not collect additional categories or use personal information for materially different purposes without notice.

Sharing Personal Information

We may disclose personal information to third parties for a business purpose only. All recipients are contractually required to keep information confidential and use it solely for the intended purpose.

Categories of third parties we may share with include:

Service providers: IT, billing, EMR, SMS platforms.
Healthcare partners: with authorization for treatment coordination.
Vendors: analytics, security, hosting.
Regulatory/government bodies: as required by law.

Important:

We do not sell personal information.
We do not knowingly sell or share the personal information of individuals under 16.
Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to third parties or affiliates for marketing purposes.

Your Rights Under CCPA/CPRA

As a California resident, you have the right to:

Know & Access – Request details about categories and specific pieces of personal information collected.
Data Portability – Request a copy of your information in portable format.
Delete – Request deletion of your personal information (subject to legal/medical retention).
Correct – Request correction of inaccurate information.
Limit Use of Sensitive Info – Request limits on use/disclosure of sensitive information.
Opt-Out – Decline sale or sharing of personal information (we do not sell data).
Non-Discrimination – Exercise rights without being denied services or charged different prices.

Exercising Your Rights

To exercise your rights, you may submit a verifiable consumer request:

📧 Email: privacy@regainhopedetox.com
📞 Phone: (323) 612-3505
📍 Mail: 1134 N. Lima St., Burbank, CA 91505

Only you (or an authorized representative) may make such a request. We may require proof of identity.

Response Timing and Format

We respond within 45 days of receiving your request.
If more time is needed (up to 90 days), we will notify you.
Responses generally cover the preceding 12-month period.
No fee unless requests are excessive or repetitive.

Non-Discrimination

We will not discriminate against you for exercising any privacy rights under California law.

Changes to This Notice

We may amend this Notice at our discretion. Updates will be posted here with the updated “Last Reviewed” date.

Contact Information

For questions or to exercise your rights, contact:

Regain Hope Detox and Recovery Center, Inc.
📍 1134 N. Lima St., Burbank, CA 91505
📧 privacy@regainhopedetox.com
📞 (323) 612-3505