Privacy Policy

Last Updated: August 26, 2025

This Privacy Policy describes how Regain Hope Detox and Recovery Center, Inc. (“Regain Hope Detox,” “we,” “us,” or “our”) collects, discloses, and uses personal information. This Privacy Policy applies to personal information we collect online, including via our website, applications, and other online platforms or services (collectively “Online Services”), and offline, including at our licensed residential detox facility, treatment programs, and events operated by or in partnership with us.

Depending on your relationship with us and/or the service(s) you obtain, a separate or additional privacy policy may be provided and apply to you (for example, our HIPAA Notice of Privacy Practices for medical records).

For purposes of this Privacy Policy, the term “personal information” has the meaning defined under applicable laws and does not include publicly available or de-identified information.

We encourage you to read this Privacy Policy carefully and review it regularly for updates to better understand how we handle your personal information.

Summary of this Privacy Policy

What We Collect: Identifiers, health-related and sensitive personal information, payment details, commercial information, internet activity, geolocation data, and professional/employment information.
How We Collect It: Directly from you (e.g., admissions forms, website contact forms), automatically via cookies and tracking technologies, from service providers, and from healthcare partners with your consent.
How We Use It: To provide treatment and services, manage admissions and billing, communicate with you, comply with laws, conduct analytics, and improve operations.
Retention: Data is retained only as long as necessary to provide services and comply with laws (e.g., medical record retention requirements).
Selling/Sharing: We do not sell your personal information. Limited sharing occurs with service providers and health partners strictly for operational or legal purposes.
Your Rights: You may request access, correction, deletion, opt-outs, and limit use of sensitive information, depending on your state of residence.

What Personal Information We Collect

Categories may include:

Identifiers: Name, address, email, phone number, date of birth.
Protected classifications: Age, gender, race/ethnicity (for reporting or compliance).
Health & sensitive information: Substance use history, diagnoses, treatment records, medications, mental health history.
Commercial information: Services purchased (treatment program type, level of care).
Internet activity: IP address, browsing activity on our site, device info.
Payment info: Insurance details, debit/credit card number, billing info.
Geolocation data: Limited, such as IP-based location when using our Online Services.
Professional/employment info: If you apply for a job with us.

How We Collect Your Personal Information

We may collect information:

Directly from you: admissions forms, website contact, phone calls, in-person intake, or if you check an SMS consent box.
Automatically: cookies, pixels, and web analytics tools.
From providers or partners: if you are referred, or if we coordinate with outside healthcare providers (with proper consent).
From vendors: billing, IT, or communication platforms used to provide services.
From public or third-party sources: for identity verification or compliance.

How We Use Your Personal Information

We may use or disclose information for:

Admissions, treatment, and program participation.
Processing payments, billing, and insurance claims.
Communicating with you (appointment reminders, care coordination, emails, and SMS only if you have consented).
Providing therapeutic, clinical, and recovery services.
Analytics, operations improvement, and quality assurance.
Compliance with legal and regulatory obligations (DHCS, HIPAA, etc.).
Protecting health, safety, or rights of clients and staff.
Marketing or outreach (only with proper consent).

Text Messaging and Calls

If you provide your phone number, you may receive phone calls related to your inquiries, admissions, treatment updates, scheduling, or other services.
SMS/text messages will only be sent if you have separately provided consent through our SMS opt-in process.
Message frequency may vary.
Standard message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at privacy@regainhopedetox.com or (323) 612-3505.
Consent to receive SMS messages is not required as a condition of treatment, admission, or purchase of services.

To Whom We Disclose Information

Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.
Service providers: IT, billing, communication platforms (e.g., secure SMS vendor, EMR).
Healthcare partners: with your authorization for continuity of care.
Vendors: data hosting, analytics, and administrative services.
Regulatory bodies or law enforcement: as required by law, court order, or investigations.
Business transfers: if we undergo merger, acquisition, or reorganization.

We do not sell patient data.

Your Privacy Rights

Depending on applicable laws (California CCPA/CPRA, Washington My Health My Data Act, Nevada law, HIPAA), you may have the right to:

Know and access what data we collect.
Correct inaccuracies.
Delete your personal information (subject to medical/legal retention rules).
Opt out of “sharing” or targeted advertising (we do not sell/share treatment-related data).
Limit use of sensitive information.
Request a copy of your data in portable format.
Appeal denials of your privacy rights request.

We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Privacy Rights

📧 Email: privacy@regainhopedetox.com
📞 Phone: (323) 612-3505
📍 Mail: 1134 N. Lima St., Burbank, CA 91505

Authorized agents may submit requests with proper proof. We may require identity verification.

Children’s Privacy

Our services are intended for adults (18+) seeking treatment. We do not knowingly collect information from individuals under 16 without parental or legal guardian consent.

How We Protect Your Information

We use administrative, technical, and physical safeguards consistent with HIPAA and state laws, including encryption, access controls, and secure data retention. However, no system is 100% secure.

Retention

We retain personal information as long as necessary for treatment, legal, and compliance purposes. For medical records, retention follows California DHCS and HIPAA requirements.

Cookies and Do Not Track

We use cookies and tracking technologies. You may adjust your browser settings. We do not currently respond to “Do Not Track” signals. See our [Cookie Policy] for more details.

International Data Transfers

Our operations and data are located in the United States. By providing information, you consent to processing and storage in the U.S.

How to Contact Us

Regain Hope Detox and Recovery Center, Inc.
📍 1134 N. Lima St., Burbank, CA 91505
📧 privacy@regainhopedetox.com
📞 (323) 612-3505

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated “Last Updated” date.