Notice of Privacy Practices

Regain Hope Detox and Recovery Center, Inc.
1134 N. Lima St., Burbank, CA 91505 · (818) 264-4388 · privacy@regainhopedetox.com

This Notice explains how Regain Hope Detox and Recovery Center, Inc. (“Regain Hope,” “we,” “us,” or “our”) may use and share your Protected Health Information (“PHI”) when you receive medical detoxification, residential treatment, or related behavioral health services from us, and it explains the rights you have over that information and how you may exercise them. This Notice is issued under the privacy regulations of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and, because we provide substance use disorder treatment, under the federal confidentiality regulations at 42 C.F.R. Part 2. This Notice takes effect August 4, 2026.

Understanding Your Health Information

“Protected Health Information” means information that identifies you, or reasonably could be used to identify you, together with health-related details such as your diagnosis, treatment history, or billing records. This includes information about:

• your past, present, or future physical or behavioral health condition
• the substance use disorder or mental health services you receive from us
• payment, past, present, or future, for the care you receive

Because Regain Hope provides medical detox and residential treatment for substance use disorders, any information that identifies you as a current or former patient of ours is subject to heightened federal confidentiality rules under 42 C.F.R. Part 2, on top of the protections HIPAA already provides.

Our Responsibilities to You

Regain Hope is legally required to safeguard your PHI, to give you this Notice describing our current practices, and to follow the terms of the version of this Notice that is in effect at the time. If a breach compromises unsecured PHI, we will notify you as required by law.

How We Use and Share Your Information

Treatment

Members of your care team — physicians, nurses, counselors, and support staff — share your PHI with one another to plan and coordinate your medical detox, residential care, and continuing-care services. Where legally permitted, this may include coordinating with an outside provider, such as your primary care physician, to support your treatment.

Payment

We use and share PHI as needed to bill for the services you receive and to collect payment — for example, verifying your insurance benefits, submitting claims, or confirming coverage with your health plan or another party responsible for payment.

Health Care Operations

We use PHI to support the everyday operation of our program, including quality improvement, staff training and supervision, licensing and accreditation activities, and administrative functions such as audits and case management.

Business Associates

We work with outside vendors — for example, billing companies or records-storage providers — who may need access to PHI to perform services on our behalf. Each is contractually bound to protect your information to the same standard we do.

Special Protections for Substance Use Disorder Records (42 C.F.R. Part 2)

Because we provide substance use disorder treatment, records that identify you as a patient here — or that would reveal that you have sought or received our care — carry additional protection under federal law. As a general rule, we may not disclose information that identifies you as a patient of a substance use disorder treatment program or share your substance use disorder records, without your specific written consent. Limited exceptions exist, such as a medical emergency, a qualifying court order, communication among staff who need the information to provide your care, or other narrow circumstances permitted by law. Federal law also restricts the use of this information against you in criminal proceedings unless a court has authorized it, and generally requires anyone who receives this information from us to obtain your consent before passing it along further.

Uses and Disclosures That Require Your Written Authorization

Apart from the purposes described above, we will obtain your written authorization before using or sharing your PHI — including for most marketing communications, or before releasing psychotherapy notes or substance use disorder records to anyone outside your care team. You may withdraw a written authorization at any time by notifying us in writing. A withdrawal will not undo any disclosure we already made in reliance on it and does not apply to disclosures made under a valid court order.

Disclosures We May Make Without Your Consent or Authorization

In limited situations, the law allows or requires us to share PHI without asking you first, such as:

• when required by law
• to public health authorities for reporting purposes
• to report suspected abuse, neglect, or domestic violence
• to health oversight agencies conducting audits or investigations
• in response to valid legal proceedings, subpoenas, or court orders
• to prevent or lessen a serious and imminent threat to health or safety
• for workers’ compensation claims
• to send appointment reminders or basic treatment-related communications

Several of these exceptions are narrower for substance use disorder records protected under 42 C.F.R. Part 2 than they are for other health information generally. Where HIPAA and 42 C.F.R. Part 2 differ, we follow whichever standard gives you greater privacy protection, and any state law imposing stricter limits than either federal law will also apply.

Website, Email, Text, and Phone Communications

Information you submit through our website, by phone, or by text — including insurance-verification requests — is used only to provide services, verify coverage, schedule care, or respond to your inquiry. We do not sell your personal information for commercial purposes.

If you have consented to receive calls or text messages from us, you may withdraw that consent at any time, including by replying STOP; consenting to messages is never a condition of receiving treatment from us.

Our website may use third-party analytics tools that collect anonymized usage data, which you can manage through your browser or the relevant platform’s own settings.

We will post any material update to this Notice on our website, and you may request a paper copy at any time.

Your Rights Regarding Your Health Information

• Access: You may inspect or receive a copy of your PHI, subject to limited legal exceptions. A reasonable fee may apply to copying or mailing costs.
• Restriction: You may ask us to limit certain uses or disclosures of your PHI. We are not required to agree, except where you have paid out of pocket in full for a service and ask that we not bill your health plan for it.
• Confidential Communications: You may ask that we contact you by a particular method or at a particular location. We will accommodate reasonable requests.
• Amendment: You may ask us to correct PHI you believe is inaccurate or incomplete, in writing and with an explanation. We may decline in specific, legally defined circumstances.
• Accounting of Disclosures: You may request a list of certain disclosures of your PHI made in the past six years, not including disclosures for treatment, payment, or operations.
• Copy of This Notice: You may request a paper or electronic copy of this Notice at any time, even if you agreed to receive it electronically.
• Breach Notification: You have the right to be notified if a breach compromises the security of your unsecured PHI.

How to File a Complaint

If you believe your privacy rights have been violated, or you disagree with a decision we made about access to your records, please contact our Privacy Officer using the information below. You may also submit a written complaint to the U.S. Department of Health and Human Services, Office for Civil Rights; our Privacy Officer can provide the current mailing address on request. You will not be penalized, and your care will not be affected, for filing a complaint.

Contact Our Privacy Officer

Regain Hope Detox and Recovery Center, Inc.
1134 N. Lima St., Burbank, CA 91505
Phone: (818) 264-4388
Email: privacy@regainhopedetox.com

Use the contact information above to request access to your records, ask for a restriction or confidential communications, request an accounting of disclosures, or file a complaint.

See also our SMS Terms, Terms of Use, and Your Privacy Choices.

Effective Date: August 4, 2026 · Last Reviewed: August 4, 2026